I think i make a better customer service officer than the driving center ones.. they are ineffiicient, useless, unhelpful bunch of people who dont pick up the phone! Then what is a customer service officer for? For people to call and get ignored? For the helpless to continue going unaided? What if it was a hosiptal hotline? To let the injured continue to suffer and eventually die? I see no point in calling the amk driving centres when they are not doing their job at all. why should there be a customer service when no service is rendered? Maybe these are the questions that they should ask themselves. Being in this customer service branch has let me realise how important i can be to help the people who really requires it. It provides a challenge to me firstly as every case is different. There are no two exactly similar cases. Secondly, i get a sense of satisfaction to give good advise to the person in need. Unlike those in other organisations like the CPF board. They direct people to the wrong place and we ended up having to send the person to another part of singapore. i guess it just kind of show how much they neglect duties and not willing to go an extra mile to just check with the organisation in charge. Its simple to divert people away but its not easy to divert them to the correct department in charge. I guess it just boils down to work ethnics and responsibilities. Well, being NSFs, i do not have alot of authority to different things. However, at least i make an effort to check on what to do with people of higher authority who can help me to help the person in need. I try my utmost best to give as good an advise as possible so that the person does not end up having more queries. At least to me, its what a good customer service branch should do.
On another note, I really want to get my driving started so that i can drive when i go overseas!! haha.. its really boring when you go to places like australia without knowing how to drive therefore it becomes difficult for you to get out of the house. I wouldnt be able to stay at home for more than 24hours. I need the outside world. haha!! So Rose, lets try to meet up one of these days during the weekdays so that we can get the registration done and do the basic theory!! the first step to every successful drivers haha!!
